Food Service Questions

Yes.

Yes. Parents can log in to the PowerSchool Parent Portal and click on Lunch Balance to see their child's account balance.

Yes. Please see this page for more information.

Yes. Cash can be used for all transactions. Students must still enter their student identification number.

Yes -Parents can block snacks purchases for elementary students . Please fill out the No Snack Option Form located under the Meal Magic Tab and additionally located in the Forms tab and send to Beth Nichols.

Yes. You will be able to view all transactions for the school year by logging into your SchoolPay account via the PowerSchool parent portal.

Simply bring cash or a check to the register and the cashier will credit your individual account or send a check to: Food Service Department C/O High School, 64 Holden Street, Shrewsbury, MA 01545 for the amount you want credited to your account. Make sure to specify your child's name whose account you want credited.
Checks should be made out to the Shrewsbury Food Service.
To take advantage of monthly promos checks must be sent to the Food Service Department C/O High School, 64 Holden Street, Shrewsbury, MA 01545. School cashiers cannot process promotions.
 

Log into the PowerSchool Parent Portal and follow the directions on this page.

A parent can go to the PowerSchool Parent Portal and log in and access their child's ID number.

After a valid transaction is completed, your child’s account will be credited within minutes.

Yes. All students must use their student identification number to make all purchases.

Students who get free breakfast or lunch will simply type in their student identification number into the keypad. The system will recognize your free status.

Students who get reduced price breakfast or lunch will simply type in their student identification number into the keypad. The system will recognize your reduced status and ask you to pay the reduced price for those meals or debit money you have on your account.

Yes. When a transaction occurs, the register screen will indicate to the cashier not to collect money which is what occurs when a full pay student has money on account.

Yes. When a transaction occurs, the register screen will indicate to the cashier to collect money or not to if a student has money on their account which is what occurs when a full pay student owes money or has money on account.

No. Very little information has been programmed into the cash registers. The register screens were kept very simple so transactions would be as fast as possible for students. For example when a student purchases a lunch it is rung in only as lunch. For example when a student  purchases an a-la-carte item it is rung in as an a-la-carte item with a price (a-la-carte $.50 or a-la-carte $.75.)

No student specific information is being shared. 

No. Only total meals served monthly in the District is reported.

Yes, but the $1.95 convenience fee makes un-necessary the need for parents to provide cash on a daily basis or mail in checks to purchase meal tickets.  Also, you may add funds to the accounts of multiple children at the same time and only be assessed the $1.95.  For example, if you added $75 to your son’s account at the high school and $75 to your daughter’s account at Oak Middle, there would be only one convenience fee of $1.95 for the entire transaction.

SchoolPay will accept credit or debit card payments from MasterCard, Visa, and Discover.

A student will be allowed to charge a meal. Each time a child charges a meal an e-mail will be sent to the parent requesting payment. Charging will not be allowed for snack purchases.

Only balances with more than $10 will be refunded. All other balances must be used prior to un-enrolling.

All balances on account will be carried forward to the next school year. Refunds are not issued.

Every time you enter your student identification number your school photo appears on the cash register touch screen. Cashiers will ensure the photo matches the purchaser.

A cashier can look the student up by name.

You can call a SchoolPay representative at 1-888-886-9729 from 7am to 7pm Central Standard Time.

The Shrewsbury Food Service is reimbursed for every free, reduced and paid meal it serves by state and federal funds. These funds contribute to about 25% of Food Service Revenues. These funds are critical to the Food Service Operating Budget.

Students need to enter their ID number so the system can identify their status of full price, reduced price or free meals.
The monthly total of free, reduced and paid meals is reported to the Department of Elementary and Secondary Education (DESE).
Students need to enter their ID number to access funds in their account.

Yes.  Upon completion of a transaction, you will immediately receive a confirming email listing the individual amount added to each child’s account and the total transaction cost.