Updated June 3, 2020
Help with P-EBT Card Use
Additional information for families from the Department of Transitional Assistance (DTA):
How to Activate (PIN) a P-EBT Card
You will need the letter DTA sent you in the mail to activate the card.
The Massachusetts EBT vendor was not able to change the automated prompts you hear when
you call to PIN a card, and unfortunately, some of the automated instructions are inaccurate for
P-EBT cards. Instead, please follow the steps below:
• Call the EBT card phone number on the back of your P-EBT card: 800-997-2555.
• Enter your P-EBT card number (it is an 18-digit number).
• You will then be prompted incorrectly to enter the last four digits of your Social Security
number. Do not enter the last 4 digits of your Social Security number. For the P-EBT
cards, you must enter the last four digits of your child's case number that was
provided on the DTA letter you received in the mail.
• Then enter your child's date of birth using a two-digit month, two-digit day, and four-
digit year (example: 04/06/2005).
For more information, visit: map-ebt.org. Questions? Call Project Bread's FoodSource Hotline
at 800-645-8333.
May 11, 2020
Information for Families on Pandemic-EBT Funds for Groceries